Last updated: January 2025
1. Information We Collect
We collect information you provide directly (name, email, phone, project details) when you fill out forms, contact us, or engage our services. We also collect technical data (IP address, browser type, device info) automatically.
2. How We Use Your Information
Your information is used to provide and improve our services, communicate with you about projects, send relevant updates (with your consent), and comply with legal obligations.
3. Data Storage & Security
All data is stored on secure servers with industry-standard encryption (SSL/TLS). Access is limited to authorized team members.
4. Cookies
Our website uses essential cookies for functionality and analytics cookies to understand how visitors interact with our site.
5. Third-Party Services
We use trusted third-party tools including Stripe (payments), Google Analytics (traffic analysis), and hosting providers.
6. Your Rights (PDPA Compliance)
Under Malaysia's Personal Data Protection Act (PDPA), you have the right to access, correct, withdraw, or delete your personal data. Contact us at privacy@luviio.com.
7. Contact
For any privacy-related questions or concerns, please contact our Data Protection Officer at privacy@luviio.com.